If the lightning strikes …

Storm 1

Message from Julie Seal, Community Affairs Officer – East of England for UK Power Networks:

You may have seen the forecast of unsettled weather over the next few days with heavy rain and lightning affecting parts of the East and South East of England.

We are currently monitoring the weather closely and we are in regular contact with the Met Office as the forecast develops.

Our electricity network is built to be resilient but extreme weather can affect overhead and underground power lines, resulting in some customers losing their electricity supply. Where this happens we work to restore power as quickly and safely as possible. We have organised for additional staff in our contact centre to help customers whose electricity supply might be affected by the predicted weather, and we have called-up additional engineers to carry out repairs to our electricity network.

You will be able to find regular updates on our website www.ukpowernetworks.co.uk and social media @UKPowerNetworks throughout this period.

Anyone experiencing a power cut should:

  • Call 105 to report power cuts and damage to the electricity network, or 0800 3163 105 (from a corded phone or mobile phone if you have no power)
  • Visit ukpowernetworks.co.ukfor the latest updates
  • Visit ukpowernetworks.co.uk/powercutand type in their postcode to view our live power cut map
  • Tweet @ukpowernetworks to report a power cuts or to receive updates

We urge the public to stay well clear from power lines and anyone spotting a damaged power line needs to report it to us immediately by calling 105 from a landline or mobile phone.

If they see electricity lines that are down or causing significant risk to the public they should call 999.

We provide extra help to customers on our Priority Service Register during a power cut. Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register. You can find out more information about our Priority Service on our website:ukpowernetworks.co.uk/priority.

Do you, or someone you know, need extra support during a power cut? @UKPowerNetworks provides free services to vulnerable customers. Visit https://www.ukpowernetworks.co.uk/power-cut/priority-services-register for more information.

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